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Help Centre
Artsplash by jeet Help Centre
Welcome to the ArtsplashbyJeet Help Centre! We’re here to assist you with any questions or concerns you may have about our products and services. Below you’ll find information on our offerings, ordering process, shipping, returns and more.
Frequently Asked Questions
- Products and Customization
Q: What types of products do you offer?
A: We offer a variety of resin art products, including:
Q: Can I request a custom design?
A: Absolutely! We specialize in customized designs. You can provide us with your specifications, and we’ll create a unique piece tailored to your needs.
- Ordering Process
Q: How do I place an order?
A: To place an order, follow these steps:
Browse our catalog and choose your desired product.
Fill out the customization form with your details and specific requirements OR you can contract & chat with us for the customization of the product. Contact details – 7017385138
Add the product to your cart and proceed to checkout.
Q: Can I make changes to my order after placing it?
A: If you need to make changes to your order, please contact us within 24 hours of placing it. We’ll do our best to accommodate your request.
- Payment and Pricing
Q: What payment methods do you accept?
A: We accept a variety of payment methods, including:
Credit/Debit Cards
Net Banking
UPI
Q: Are the prices listed on the website inclusive of taxes?
A: Yes, all prices listed on our website are inclusive of taxes.
- Shipping and Delivery
Q: What are your shipping options?
A: We offer standard and express shipping options. You can select your preferred shipping method during checkout.
Q: How long will it take for my order to arrive?
A: Delivery times vary based on your location and the shipping method selected. Standard shipping typically takes 5-7 business days, while express shipping takes 2-3 business days.
- Returns and Refunds
Q: What is your return policy?
A: We accept returns within 48hours of delivery. The product must be in its original condition and packaging. Custom orders are non-returnable unless they arrive damaged.
Q: How do I initiate a return?
A: To initiate a return, please contact our customer service team with your order details. We will guide you through the return process.
- Customer Support
Q: How can I contact customer support?
A: You can reach our customer support team via:
Email: Jeetkaur027.jk@gmail.com
Phone: +91-7017385138
Live Chat: Available on our website
Our support team is available Monday to Friday, from 10 AM to 6 PM.